Patient Satisfaction Towards Outdoor Medical And Surgical Services Provided in a Public Sector Tertiary Care Teaching Hospital of an Industrial City of Pakistan: A Cross-Sectional Study
DOI:
https://doi.org/10.59058/jaimc.v20i1.8Keywords:
Patient's satisfaction, Out-patient Department (OPD), Health care system, health service delivery, O-PAHC questionnaire, Hospital, HealthcareAbstract
Background & Objectives: Patient satisfaction is a multidimensional concept that consists of client's perceived needs, their expectations and experience of a health care system. There is no data available on patient satisfaction with outdoor (OPD) medical and surgical health care services in public sector tertiary care hospital of an industrial city of Punjab, Pakistan. This study aimed at measuring patients' satisfaction towards health care facilities provided in OPD of a public sector tertiary care level hospital of Sialkot, Pakistan
Methods: This descriptive, cross-sectional study was undertaken during the month of April-June, 2020 in the medical and surgical OPDs of Allama Iqbal Memorial teaching hospital, Sialkot. Overall, 180 adult patients visiting OPD were randomly selected and interviewed in-person in OPD settings using modified O-PAHC questionnaire. Analysis was based on descriptive characterization of participants, estimating patient's satisfaction score and assessing relationship of socio-demographic factors in relation to summary satisfaction score using multiple linear regression technique.
Results: Of 180 participants, 93 clients were from medical and 87 were from surgical OPD. Most clients were aged 40 years or above, with females constituted 60% of sample. Two-third participants had no formal education. More than fifty percent clients were not satisfied with OPD timings, waiting time for examination, cleanliness in toilets, and surgeons not listening their health issues attentively. Mean satisfaction score was 59% ± 6 (range: 41% -70%). No statistically significant difference was found for mean satisfaction score as regards to age, sex, education status, and frequency of visit.
Conclusion: On average, 59% of the OPD Clients attending medical and surgical departments of this teaching hospital were satisfied from its working. Hospital administration needs to devise strategy to reduce waiting time for consultation, extend OPD timings, with more efforts required to improve physical ambience.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 JAIMC: Official Journal Of Allama Iqbal Medical College
This work is licensed under a Creative Commons Attribution 4.0 International License.
The articles published in this journal come under creative commons licence Attribution 4.0 International (CC BY 4.0) which allows to copy and redistribute the material in any medium or format Adapt — remix, transform, and build upon the material for any purpose, even commercially under following terms.
-
Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.
- No additional restrictions — You may not apply legal terms or technological measures that legally restrict others from doing anything the license permits.
The editorial board of the Journal strives hard for the authenticity and accuracy of the material published in the Journal. However, findings and statements are views of the authors and do not necessarily represent views of the Editorial Board. Many software like (Google Maps, Google Earth, Biorender (free version)) restricts the free distribution of materials prepared using these softwares. Therefore, authors are strongly advised to check the license/copyright information of the software used to prepare maps/images. In case of publication of copyright material, the correction will be published in one of the subsequent issues of the Journal, and the authors will bear the printing cost.
